Chatbot AI Systems

Developed and implemented advanced conversational AI assistants using the Botpress platform with Zapier integration and custom webhooks, focusing on creating human-like interactions that enhance customer experience and automate business processes. Through comprehensive programming efforts, I've enabled these AI assistants with diverse functionalities that cater to various business needs, from automated customer support to complex transaction handling. The implementation spans multiple sectors, including real estate, e-commerce, and sales environments, demonstrating versatility in meeting distinct industry requirements. To ensure maximum effectiveness, I've conducted thorough performance optimizations, resulting in improved user engagement metrics and enhanced operational efficiency across all deployments.

Emerald

As a data professional, I demonstrated exceptional proficiency in managing complex data systems and analytics infrastructure. My core responsibilities centered around data quality enhancement, where I successfully consolidated, cleaned, and transformed large datasets to ensure maximum accuracy and reliability. This technical foundation enabled me to effectively manage promotional campaigns through HubSpot, overseeing both email and SMS communications while maintaining precise opt-out controls. Through sophisticated ETL processes and detailed data analysis, I provided actionable insights that directly supported key business objectives. My expertise extended to creating and maintaining comprehensive Tableau dashboards, where I implemented rigorous quality assurance protocols to ensure data integrity and visualization accuracy. By analyzing customer demographics and marketing campaign performance metrics, I identified high-potential customer segments and developed targeted strategies to enhance engagement. Ultimately, my data-driven approach contributed significantly to maintaining superior customer retention rates, demonstrating the tangible impact of strategic data management on business outcomes.

Ubiquity

Led comprehensive initiatives to protect our financial systems through rigorous account verification and sophisticated analytics. My primary focus was reviewing new customer accounts to ensure strict compliance with identity verification requirements, establishing a robust first line of defense against potential fraud. I developed and implemented advanced Looker dashboards that enabled real-time monitoring and detection of fraudulent applications and illicit financial activities, significantly enhancing our ability to identify and prevent suspicious transactions. Through detailed analysis of customer data patterns and behavior, I identified potential risks and suspicious activities, implementing proactive measures to prevent fraud. This work was accomplished through close collaboration with cross-functional teams, where we collectively refined and improved our fraud detection processes, creating a more robust and effective system for protecting our financial operations.